FAQs
- Missing Item
A: We are very sorry to hear that there was an issue with your order.
Please reach out to us via SMS, or email with your order information so that we can further assist you.
- Support Dates and Hours of Operation
A: Our current hours of support are Monday through Sunday 8:00 AM to 5:00 PM EST. Please contact us through our Email for any inquiries. We will reach back in 3-5 business days.
- How do I cancel or modify an order that was just placed?
A: If you act fast, our Customer Care Team can help you modify or cancel your order if it has not yet been processed. Unfortunately, if an order has already been processed, we can’t make any changes. But, we’ll let you know what other steps you can take. Contact us at service@royalmibella.club or call us at +1 925-238-8414
- What is your return policy?
A: If you’re unhappy with your purchase for any reason, just let us know within 90 days. We’ll be happy to refund your money, no questions asked. Please see our return policy for details.
- Product Safety Information
A: When using electrical appliances, especially when children are present, basic safety precautions should always be followed including the following: READ ALL INSTRUCTIONS BEFORE USING AND KEEP AWAY FROM WATER DANGER – Any appliance is electrically live even when the switch is off. To reduce the risk of death by electric shock:
Always unplug appliance immediately after using.
Do not use while bathing or in the shower.
Do not place or store appliance where it can fall or be pulled into a tub or sink.
Do not place in or drop into water or other liquids.
If an appliance falls into water, unplug it immediately. Do not reach into the water.
WARNING – To reduce the risk of burns, electrocution, fire or injury to persons:
This appliance should never be left unattended while plugged in.
This appliance should not be used by, on or near children or individuals with certain disabilities.
Use this appliance only for its intended use as described in this manual. Do not use attachments not recommended by the manufacturer.
Never operate this appliance if it has a damaged cord or plug, if it is not working properly or if it has been dropped or damaged or dropped into water. Return the appliance to an authorized service center for examination and repair.
Keep the cord away from heated surfaces. Do not pull, twist or wrap line cord around the appliance.
Never use while sleeping.
Never drop or insert any object into any opening or hose.
Do not use outdoors or operate where aerosol (spray) products are being used or where oxygen is being administered.
The unit is hot when in use. Do not let heated surfaces touch eyes or skin.
Do not place the heated unit directly on any surface while it is hot or plugged in.
Never block the air openings of the appliance or place on a soft surface such as a bed or couch where the air openings may be blocked. Keep the air openings free of lint and other debris.
Do not touch hot surfaces of the appliance. Use handles or knobs.
Do not attempt to touch the housing of your appliance near the barrel as it is hot when in use.
Do not operate with a voltage converter.
- How are my identity & financial information protected?
A: We know how important privacy and the protection of personal information are to our customers. We use the latest cybersecurity measures, such as SSL (Secure Sockets Layer) and firewalls, to protect your information and defend against potential threats. Please refer to our Privacy Policy for more information.
- Damages caused due to Transit- Tool
A: We are sorry to hear that you received your tool in this condition, Please reach out to Customer Experience team via SMS or email for a resolution for you.
- LIMITED WARRANTY
A: We are pleased to offer a limited one-year warranty on L’ange Hair products. Our limited warranty covers the product against damage caused by faulty material and/or workmanship. This applies to Tools only.
At our discretion, L’ange Hair will either replace the product or provide the customer with store credit in the form of a gift card.
Please be advised, our one year warranty is limited to one time use. The one year warranty does not restart once a replacement has been issued.
- How long does it take to receive my item?
A: Free shipping within the United States. It generally takes about 3 working days for order processing and preparation, and the shipping time is usually within 5-20 days.
- Why is my product not eligible for return?
A: Thank you for reaching out and for your recent purchase. We do not process exchanges and our records show that your purchase was a “final sale” item making it ineligible for return, as stated on our website. We appreciate your business and apologize for the inconvenience.
